Shipping policy
Order Confirmation
- After placing an order, you will receive an order confirmation email from LaceUpClub before processing begins.
- Please ensure your contact details (email, phone number, shipping address) are accurate to avoid delays.
Delivery Timelines
We aim to deliver your orders as quickly as possible. Delivery times depend on courier partners, product availability, and destination.
Estimated Shipping Windows:
- Standard Delivery: 4–24 business days (excluding weekends and public holidays).
- Internationally Sourced Products: Up to 20 business days for sourcing and delivery.
- Rare / Limited Items: May require up to 20 business days. Customers will receive status updates via email.
⚠️ Note: LaceUpClub is not responsible for courier delays caused by external factors such as weather, strikes, or customs clearance.
Stock Availability
- All orders are subject to availability.
- If an item becomes unavailable after purchase, we will promptly notify you, cancel the order, and issue a full refund.
Refunds for Damaged Products
To ensure transparency and fairness in claims:
- Customers must provide a clear unboxing video recorded at the time of delivery.
- Once verified, refunds or replacements will be processed promptly.
Important Notes
- Delivery timelines are estimates and may vary by product type and location.
- For clarity on delivery times for a specific product, please contact our team via WhatsApp or email before placing your order.