LaceUpClub Money Back Guarantee
At LaceUpClub, your trust is everything. Every sneaker and apparel item we sell passes through our multi-step authentication process, ensuring you always receive 100% genuine products.
To back this promise, we proudly offer our Money Back Guarantee if any item you purchase is found to be inauthentic.
What Our Money Back Guarantee Covers
- 100% Refund – If a product purchased from LaceUpClub is verified as inauthentic by a recognized third-party authenticator (e.g., Legit App, CheckCheck, or equivalent).
- Hassle-Free Claim Process – Simple steps to raise a concern and receive your refund quickly.
How to Claim a Refund
- Report Your Concern – Contact our customer support team within 48 hours of delivery.
- Provide Proof – Submit clear images and a mandatory unboxing video to validate your claim.
- Verification by Our Team – We will conduct a secondary in-house review and may request third-party authentication confirmation.
- Refund or Replacement – If authenticity cannot be confirmed, we will issue a 100% refund or offer a replacement, based on your preference. Refunds are processed within 7–10 business days.
Important Notes
- This guarantee applies only to authenticity-related claims. Issues such as wrong size, change of mind, or minor packaging variations are not covered.
- LaceUpClub is a reseller of premium sneakers and accessories and not an authorized retailer for the brands listed. However, every item is verified through industry-leading authentication checks before reaching you.
Shop with confidence knowing that every order at LaceUpClub is backed by our Authenticity and Money Back Guarantee.